Cloud Management Tool Alignment

The Goal

To standardize Interactions, components, data visualizations and visual design across the line of Business Edition Cloud Management tools (BE 4000/6000 ).

Feature Enhancements

•      Auto Attendant

•      Setup Assistant (Nav)

•      Hunt Groups

•      Troubleshooting Dashboard

•      Voicemail

•      Software Upgrade

•      Call Park

•      Paging

•      Night Service

User Experience Strategy

Align the interaction and visual treatments with all other emerging products within our organization.

•      Standardize with the Symphony components library

•      Exposing the navigation and progress

•      Manage errors through on page validation

Collaborate with Arcana , a third party dev team, for straightforward development.

•      Enable continuous development

•      Provide system navigation and visuals

•      Focus Infra UX effort on key features

•      Visual design

Customer Grid

•      Align formatting and pattern with BE 6000

•      Using a common header and grid

•      Implementing the Detail Panel is ahead of the BE 6000 production timelines

Session Initiation Protocol (SIP) 

•      Creating a configuration flow in a modal-like window

•      Align Navigation convention with BE 6000

•      Common input components

•      Common “Next” button for guidance and forward progress

Auto Attendant

•      Communicate progress with left navigation

•      Communicate complex relationships with simple visuals